Chat on Dashboard

Talk about a main chat tool in Subiz

How to chat inside Dashboard ?
Table of content: 1. Login Dashboard 2. Status 3. Sub-Menu 4. Search for a certain visitor 5. Chat window  ...
Fri, 27 Jun, 2014 at 9:30 AM
Dashboard Chat Tool
         In the first version of SUBIZ, we suggested our customers to install IM Chat Application to connect and chat with your customers. Some of th...
Wed, 11 Jun, 2014 at 3:15 PM
Chat Notification
Because of motivation on customer satisfaction, SUBIZ has tried to add some more exceptional features to Dashboard Chat Tool. In the following, we...
Thu, 24 Apr, 2014 at 8:45 AM
How to see Chat History from Dashboard ?
        After a period of time, you want to review or save the conversations between your agents and your visitors. But you do not want to open email to ...
Fri, 26 Sep, 2014 at 11:54 AM
What is Department ?
Department is a unit that is specialized in a particular aspect.   Departmentalization is the dividing of organizational fu...
Mon, 17 Mar, 2014 at 9:24 AM
Why should we create chat team or department ?
Now let's discuss briefly each advantage of departmentalization with SUBIZ Live Chat. 1. Specialization    In departmentalization, ea...
Mon, 26 May, 2014 at 2:56 PM
How to manage Department ?
    Department also plays an crucial role for you to manage your agent team. You want your agents to be more professional and specialized, let's divide...
Mon, 17 Mar, 2014 at 9:24 AM
Using canned responses for convenient and effective chats
 Canned responses are pre-made answers for popular questions. With a few keystrokes, you will be able to save time and quickly reply with detailed answers. ...
Thu, 11 Jun, 2015 at 3:26 PM
Agent-level Permission
Agent in Subiz is divided into 2 types: Admin and Normal with different level permission as in the following table Admin Normal C...
Wed, 14 Jan, 2015 at 2:22 PM
Desktop Notification
Desktop notifications are toaster alerts which are used to notify agents that something important has happened. Notifications appear outside the browser win...
Sat, 27 Sep, 2014 at 10:30 AM