FAQ

Problems that beginners or users usually have while using Subiz.

Frequently Asked Questions
Table of content: 1. Initial Knowledge - What is SUBIZ ? - What is SUBIZ Live Chat used for ? 2. Wid...
Mon, 15 Sep, 2014 at 5:46 PM
Can one account use for multiple websites?
Yes, absolutely. With one code we provide, you can use for more than one website. All you need to do is copy and paste the code into whatever websites ...
Fri, 12 May, 2017 at 10:02 AM
What is Concurrent?
 1. Definition: Concurrent simply is the number of conversation that one agent can handle at the same time.  2. How do Concurrent ...
Thu, 13 Mar, 2014 at 2:53 PM
Departmentalization
Vietnamese version 1. What is department ? Basically, department is a group of agents that the website owners create to be responsible ...
Wed, 4 Feb, 2015 at 1:30 AM
Form survey on SUBIZ's chat widget
Vietnamese version 1. What is form survey ? Form survey includes 3 text fields on chat window for customers to fill in with their information:...
Fri, 21 Mar, 2014 at 2:09 PM
Report
The Report Function is a feature that every website's owners need to use to manage the website. Based on the statistic displayed on the report, you can ...
Wed, 11 Jun, 2014 at 8:52 AM
Email transcripts
1. Definition Email transcripts is a type of email that is automatically generated after a normal chat or missed chat is ended. These emails will be sen...
Fri, 12 May, 2017 at 9:58 AM