In Dashboard page's Settings, first Menu - General Settings, you will see there are 2 parts:
1. Email Transcript:
- Email Transcript is a e-mail that contains content of conversations between agents and visitors. After a visitor is offline (close you website) some minutes, the email transcript will be created and sent to given emails.
Image: Steps to customize Email Transcripts
Here, you can edit to change or add more email address that admin wants to receive Email Transcripts.
2. Email Offline Message
- When you are not available to chat with your website's visitors, the widget chat on your website will be transformed into Offline and visitors will see a form that require them to insert information and their message.
After finishing filling the form, that messages will be sent to emails that you set in this section.
a. The number of email can be set to receive e-mail transcripts and offline messages is unlimited
b. Enable sound notification: You can check to enable sound from visitor's side to notify incoming messages.