Table of content:
Now Subiz will introduce to customers every functions, actions, meaning of each part in this chat tool. I hope that after reading this article, you will fully understand Dashboard Chat Tool of SUBIZ Live Chat.
- Login Dashboard:
After logging in successfully you can see the interface of Dashboard Chat
This is the first thing that SUBIZ Live Chat wants to notice our customers. Because, the status you set will affect to your widget's status.
As in the first version, this new version of SUBIZ also includes 2 status: Available and Away. On the top right corner of your Dashboard Page, you will see the green light icon as Avalable >> Click on it a drop down list will appear.
a. Available: You are online and ready to chat
b. Away: You will not receive request chat from new visitor but still able to chat with visitors who you have talked before.
Image: Chat Dashboard Status
On the left hand-side column, there are 4 sub-menus you will work with.
In this version, SUBIZ's developers have tried to optimize in divide visitors into groups to help user to be easy to manage and monitor. Based on visitors' status, there are 4 groups as following:
a. Active visitors: Visitors who are opening and looking pages in your website.
b. Idle visitors: Visitors who are opening but not looking around in your website, they are browsing in other tabs on your browser
c. Request Chat: Visitors who clicked into Start Chat button on your chat window.
d. Use trigger to create new label:
- Search for a certain visitor:
You can search a visitor according to name, email or time on site.
- Chat window:
On Dashboard Chat window: You can see there are two parts. On the left is the information of visitors and Note function for agent to take note some noticeable things about that visitor. And the other side is conversation contents between agent and visitor.
If the visitor has come to your website, he is returning visitor and you can see old messages between you and that visitor in the past by clicking into Previous chat on top of conversation. As you can see in the picture below:
There are 3 actions you can carry out with your visitors:
a. Transfer chat: This action let you transfer a conversation among agents. The following image will instruct you step by step
b. End Chat: This action let you stop and close a chat conversation when your visitor has no question any more or he/she is satisfied with your answer and do not want to talk. You should see a message as the following image.
c. Ban Visitor: This action will be carried out in case a visitor annoys you so much and you do not want to be disturbed by him.